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stickyOffice Tab Stopped Working

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2 years 8 months ago #1399 by ngriesbaum
Replied by ngriesbaum on topic Office Tab Stopped Working
Hi, I'm running Office 365 32bit on Windows 1809 64bit. I am using Bitdefender. I installed v13.1 and get the Initialization 4 error same as the other users on this page. I blocked Bitdefender, reinstalled v13.1, no change. Please let me know what I can do to make it work.

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2 years 8 months ago #1389 by AZMoosie
Replied by AZMoosie on topic Office Tab Stopped Working
My Bitdefender Advanced Threat Defense is enabled, as it should be. I placed Word and Excel (all I need) executables in the exception list so that Office Tabs function. Still not the best solution because the MS Office apps are always a huge target for malware; those apps should be protected. A better solution is STILL necessary, one that does not expose the Office apps.

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2 years 8 months ago #1380 by torquemada
Replied by torquemada on topic Same Issue: Office Tab Stopped Working
"Disabling Bitdefender's advanced threat defense entirely allows office tab to run. However, excepting the four .exe's in the office tab directory doesn't work if advanced trheat defense is running. The solution I found was to add the office executables (winword.exe, excel.exe, powerpt.exe) to the exception list. On my system they are found in C:\Program Files (x86)\Microsoft Office\root\Office16. All is well."

This approach works also for me
thank you paul
The following user(s) said Thank You: qiuhongkun

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2 years 9 months ago #1352 by qiuhongkun
Replied by qiuhongkun on topic Office Tab Stopped Working
Thanks for your feedback.
First of all, our software is completely safe. We recommend you to use the online antivirus software to scan our software. VirusTotal

We are also working with the antivirus software company to work on this issue. And we will release new versions soon.

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2 years 9 months ago #1349 by zavjah
Replied by zavjah on topic Office Tab Stopped Working

Is there any other workaround that can be done if you do not have access to your antivirus settings to add an exception for Office and Office Tab executables? My company recently started using McAfee Endpoint Security and the company manages the settings and policies and do not allow users to add exceptions.


In my company we use McAfee and also centralized management of setting so there is no way for a single user to modify a thing here. I also think that it cannot be that a software only works if I must disable protection of most vulnerable programs such as office on my computer.

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2 years 9 months ago #1320 by wwk
Replied by wwk on topic Office Tab Stopped Working
I too recently switched to Bitdefender and the fixes below worked (including adding Office apps to exception list). Thanks to you all for troubleshooting it.
The following user(s) said Thank You: qiuhongkun

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