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normaloffice tab locks up Powerpoint 2016

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1 year 2 months ago #2387 by Lewis-H
Replied by Lewis-H on topic office tab locks up Powerpoint 2016
Problems with PowerPoint hanging, freezing or not responding may occur for one or more of the following reasons: This issue can occur if you have not installed the latest updates. PowerPoint may be in use by another process. ... Antivirus software may be outdated, or conflicting with PowerPoint.

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2 years 11 months ago #1164 by qiuhongkun
Replied by qiuhongkun on topic office tab locks up Powerpoint 2016
Hello,
May be it can be replicated according to the operation which you are doing in the PowerPoint.
If you can tell us how to replicate it, we will try to fix it.

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3 years 6 days ago #1122 by cseguenot
Replied by cseguenot on topic office tab locks up Powerpoint 2016
Hello Jay,
Screenshots won't show anything special. Word is freezed and I am forced to do a hard close.
The issue seems to occur randomly. It occured several times yesterday and I add to use separated windows to continue to work.
Today, I can't reproduce it.I do not have a specific scenario, but the problem is quite common.

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3 years 6 days ago #1107 by qiuhongkun
Replied by qiuhongkun on topic office tab locks up Powerpoint 2016
Hello,
Sorry to tell you that it could be this issue "Maybe related to screen resolution ? Surface book has a resolution of 3000x2000...".
Please try to contact us with some screenshots to demonstrate the issue via sales@extendoffice.com.
Thanks in advance.

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3 years 6 days ago #1103 by cseguenot
Replied by cseguenot on topic office tab locks up Powerpoint 2016
Hello,

the problem seems to be wider, beacause I have the same problem with Word.
I gest this issue only on my Microsoft Surface book 2. Not on my desktop PC witch has exactly the same version of Office (365).
The issue exists at least from version 12.0 of Office Tab (now in 13.10)
Maybe related to screen resolution ? Surface book has a resolution of 3000x2000...

Cyril

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3 years 5 months ago - 3 years 5 months ago #727 by qiuhongkun
Replied by qiuhongkun on topic office tab locks up Powerpoint 2016
Hello,
Please try to disable all the other add-ins in your PowerPoint add-ins manager first.
Can this issue be replicated with two blank files or only be replicated with the existing files?
Thanks in advance.
Last edit: 3 years 5 months ago by qiuhongkun.

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